Services · Five steps · Used together or alone

A five-step ladder for in-house recruitment teams that need more than tools.

Diagnose, build, manage, hire, train. Used together or independently — each engagement stands on its own. The Audit is most commonly the first step; the rest of the ladder is sequenced from there as the engagement requires.

Start with the Audit →
Engagement shape · Not price

Why Services pages don’t show pricing.

Services scope flexes against sector, hiring volume and the specific problem in front of you. Showing a number first asks buyers to self-qualify against the wrong dimension.

Pricing is established in a discovery call against scope. That’s also where Audit credit, ladder sequencing and project versus retained shape get decided.

§ The ladder in practice

Three example journeys. The shape of the engagement follows the shape of the problem.

Scenario A
“We don’t know where to start.”
01 Audit02 Workforce Engine

Diagnostic identifies the structural gaps. Engine builds the infrastructure those gaps were hiding. Most common path — about two-thirds of new engagements start here.

Scenario B
“We have the infrastructure. We need a director.”
03 Recruitment Marketing

Retained recruitment marketing director, 2–4 days a month, covering the six areas. For organisations where the build is done but the strategic ownership isn’t.

Scenario C
“We need a senior in-house TA hire.”
04 Consultancy05 Training

Placement from the network. Capability transfer so the new hire lands with their team already on the same page. Optional follow-on Audit at month six.

§ Track record

Numbers from the operating roles that shaped the methodology.

107%
Application growth
12 months, no media-spend increase.
£290m
Revenue grown
£130m → £290m at host org.
50%+
Faster time-to-hire
ATS + pipeline reconfig.
£100m+
EVP scale
£12m → £100m+ over 12 years.
§ Who Services is for

Three buyer profiles. One specialism behind the engagements.

01 · Function-level

Heads of TA at high-volume hiring orgs

Where the volume has outgrown the playbook. Brief: stop the leakage between application and offer; rebuild the channel mix; own the pipeline.

02 · Function-build

HR Directors building or rebuilding a recruitment function

From-scratch builds and post-restructure rebuilds. Engine + retained Marketing covers the first 12 months.

03 · Inherited

Marketing leads handed responsibility for employer brand

Marketing leadership without a recruitment background, owning a function that doesn’t fit the marketing playbook. Audit + Training is the usual start.

A separate problem · A separate service

Need to know what AI assistants tell candidates about you?

That’s SetpointHQ Pro — a separate longitudinal service for the employer-brand visibility layer. Five dimensions, scored against a published rubric, tracked over twelve months.

Talk to us about Pro →
37.2
UK sector avg · The Index
Next step

Start with the Audit. Or talk through whichever step fits.

Discovery calls are 20 minutes, no pitch deck. The output is a written one-pager confirming whether — and where — SetpointHQ Services is the right call.