Terms & Conditions

These Terms and Conditions govern your use of setpointhq.com and the services provided by SetpointHQ. By accessing our website or engaging our services, you agree to these terms. Please read them carefully.

1. About SetpointHQ

SetpointHQ Limited (trading as SetpointHQ) is a recruitment marketing consultancy registered in England, company number 17124602. References to ‘we’, ‘us’ or ‘SetpointHQ’ in these terms refer to SetpointHQ Limited.

Contact: support@setpointhq.com · setpointhq.com

2. Services

SetpointHQ provides recruitment marketing consultancy services including but not limited to:

• Diagnostic reviews and audits, delivered as part of a wider engagement
• Workforce Engine builds: candidate acquisition infrastructure
• Employer brand and recruitment marketing strategy
• SetpointHQ Studio: AI-powered recruitment marketing tools (prepaid monthly subscription)
• SetpointHQ Pro: ongoing AI-visibility monitoring and reporting (retained engagement)
• Training, mentoring and digital templates

The specific scope, deliverables, timeline and price for each engagement are agreed in writing before work commences.

3. Engagement and Payment

Services begin upon receipt of a signed proposal or written confirmation and payment of any deposit where applicable. Payment terms are stated in each proposal. Late payments may incur interest at 8% above the Bank of England base rate per the Late Payment of Commercial Debts Act 1998.

For diagnostic reviews and audits, the fee and payment terms are agreed in writing before the work starts.

SetpointHQ Studio is a prepaid monthly subscription, billed monthly in advance and renewing each month until you cancel. You can cancel at any time from your account; cancellation stops future billing and takes effect at the end of the current paid month. No refunds are issued.

SetpointHQ Pro and other retained engagements run on a fixed-term contract with a minimum term of 12 months, invoiced as set out in the engagement contract. Renewal and cancellation terms are set out in clause 7.

4. Deliverables and Intellectual Property

Upon receipt of full payment, you receive a licence to use the deliverables produced by SetpointHQ for your organisation’s internal purposes. SetpointHQ retains ownership of all underlying methodologies, templates, frameworks and pre-existing intellectual property used in delivering services.

Outputs generated through SetpointHQ Studio tools belong to you. SetpointHQ retains ownership of the platform, the tools themselves, and any underlying prompts, models or methodology.

We may reference the engagement in our portfolio and marketing materials unless you request otherwise in writing.

5. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during an engagement. This obligation survives termination of the engagement for a period of two years.

6. Limitation of Liability

SetpointHQ’s total liability for any claim arising from our services is limited to the total fees paid by you for the specific service giving rise to the claim. We are not liable for any indirect, consequential or economic losses including loss of profit, revenue or data.

We do not guarantee specific recruitment outcomes. Results depend on factors including market conditions, your organisation’s hiring processes and candidate availability, which are outside our control.

7. Cancellation and Refunds

• Diagnostic reviews and audits: if you cancel before the work starts, a full refund will be issued. Once the work is underway, no refund is available.
• Workforce Engine builds: cancellation terms are set out in the individual project proposal. Fees for work completed to date are non-refundable.
• SetpointHQ Studio: prepaid monthly subscription. Cancel any time from your account; cancellation takes effect at the end of the current paid month. No refunds are issued, including for unused time in the current month.
• SetpointHQ Pro and retained engagements: minimum term of 12 months. To end the engagement at the end of its term, you must give written notice at least 3 months before the term ends. If no such notice is given, the engagement renews automatically for a further 12-month term. Fees for the committed term are non-refundable.
• Training and mentoring: cancellation terms are set out in the individual engagement proposal.

8. Website Use

You may use setpointhq.com for lawful purposes only. You must not use our website in any way that causes, or may cause, damage to the website or impairment of its availability, or in any way that is unlawful, fraudulent or harmful.

We reserve the right to restrict access to parts of our website at any time without notice.

9. Accuracy of Information

We take reasonable care to ensure information on this website is accurate and up to date. However, we make no warranty as to its accuracy or completeness. Prices, availability and service details may change without notice.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The version on our website at the time of your engagement will apply to that engagement.

12. Data Protection

Where you use Studio, you may put personal data about other people into the product, most often candidates. For that data you are the controller and SetpointHQ is your processor. How we handle it, which sub-processors are involved, how long it is kept and what happens when you leave are set out in our Data Processing Agreement, which forms part of these terms and applies automatically. You do not need to sign it separately.

How we handle personal data where we are the controller, including your account and billing data, is set out in our Privacy Policy.

13. Contact

If you have any questions about these Terms and Conditions, please contact us.